License Compliance Center
Last Revised March 27, 2019

License Compliance is a top priority for us at Citrix and should be with all of our customers. The Citrix License Compliance Center provides relevant information regarding license compliance and the associated rules regarding the deployment and use of Citrix products.

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Right to audit language in end-user license agreement (EULA), end-user service agreement (EUSA), and Cloud Service Level Agreement (SLA):

Citrix maintains an audit right with respect to your use of Citrix product licenses. Any audit may be conducted remotely or on your premises and shall not unreasonably interfere with your business activities. Citrix may perform the audit or use a third-party agent, such as an independent certified public accounting firm. Citrix shall not audit you more than once per calendar year. You must reasonably cooperate, and, without prejudice to other rights of Citrix, address any non-compliance identified by the audit, including, but not limited to, promptly paying any license or Maintenance fees owed.

Excess license usage will be determined based on your peak license deployment and will be billed to you at the then-current Citrix suggested retail price, including Maintenance for the lesser of the duration of the excess license usage or two years, as well as Maintenance determined to be due on any other licenses. If the audit reveals an underpayment of ten percent (10%) or more of total fees owed for the review period, or any other material breach of the Product License Agreement, you agree to also reimburse Citrix for its reasonable audit expenses.

Citrix and its agent will protect confidential information obtained during the performance of the audit by using the same degree of care as Citrix uses to protect its own information of a like nature, but no less than a reasonable degree of care, to prevent its unauthorized use, disclosure, dissemination, or publication. Citrix and its agent shall not have an obligation to maintain the confidentiality of information (i) received rightfully from a third party prior to the audit; (ii) you have disclosed to a third party without any obligation of confidentiality; or (iii) is independently developed by Citrix or its agent. You agree that you will not require any additional confidentiality or non-disclosure agreements to be implemented by Citrix or its designated third-party agents in relation to the audit.

This audit right is incorporated by reference into the Product License Agreement and Maintenance Program and these audit terms will be updated periodically.

Предлагаемый нами широкий спектр версий продуктов, моделей лицензирования и планов техобслуживания гарантирует, что вы подберете решения, подходящие именно вашей организации.

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  • It is highly recommended that you utilize the latest version of the license server (11,13 or higher) in order to improve security and maximize your server’s performance and license counting accuracy.
  • If you purchased or otherwise received replacement License Keys as part of a PRODUCT upgrade or trade-up, or a new product release with new product licenses under MAINTENANCE, you agree to destroy the original License Keys and retain no copies after installation of the new License Keys and PRODUCT.
  • Single License Server: Если не указано иное, лицензию на каждый продукт можно загружать только на один сервер лицензирования или экземпляр устройства, в зависимости от обстоятельств.

Licenses for this product must be run on a dedicated license server(s) for this product alone. All components of this product are licensed only to the same User (you may not authorize different Users for each component). Лицензии данного продукта нельзя использовать или заменять на лицензии для компонентов данного продукта, продаваемых в виде самостоятельных продуктов. 

Licenses for this product must be run on a dedicated license server(s) for this product alone. Only those consuming Concurrent licenses for Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop) may be Users of the other components of this product. Возможно, вам придется приобрести дополнительные лицензии категории «Пользователь» для остальных компонентов, чтобы у вас было достаточно лицензий для всех таких «Пользователей». Лицензии данного продукта нельзя использовать или заменять на лицензии для компонентов данного продукта, продаваемых в виде самостоятельных продуктов. 

Explore the Citrix Virtual Apps and Desktops (formerly XenDesktop and XenApp) licensing FAQ

How does Citrix define concurrency for Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)?

With the Citrix Virtual Apps and Desktops concurrent model, users are anonymous and a license is consumed by each concurrent user to one or more apps and/or virtual desktops. A licensed concurrent user is an anonymous, floating user only licensed for the period during which access to the Citrix environment is required. Once access is terminated by the anonymous user, the license is immediately returned to the license pool and available for another anonymous user to consume.

How does Citrix define a licensed user of Citrix Virtual Desktop (formerly XenDesktop)?

With Citrix Virtual Desktop, a licensed user simply requires a unique user ID, typically an Active Directory entry, or the equivalent. There is no requirement to manage a separate or specific list of authorized users. If multiple users are sharing the same user ID, they will each require a Citrix Virtual Desktop user license. If a user connects to their desktop(s) and/or apps with multiple devices (e.g. desktop PC, laptop, netbook, smartphone and/or thin client) the user needs just one Citrix Virtual Desktop user license, even if all of the user’s devices are connected to one or more instances of Citrix Virtual Desktop simultaneously.

How does Citrix define a licensed device for Citrix Virtual Desktop (formerly XenDesktop)?

With Citrix Virtual Desktop, a licensed device simply requires a unique device ID. Under the device model, a device is any piece of equipment authorized by the customer to be used by any individual(s) to access instances of Citrix Virtual Desktop. For a shared device, like a classroom workstation, or a clinical workstation in a hospital, a single Citrix Virtual Desktop device license can support multiple users.

(Number of total users) – (number of users that only access via shared devices) + (number shared devices) = total number of licenses to buy

What happens if a licensed user of Citrix Virtual Desktop (formerly XenDesktop) exits my organization?

If an existing licensed user leaves a customer’s organization, the customer has the right to release the departing user’s license without notifying Citrix. The release of the licenses is done using the “udadmin” utility. If the administrator does not use the utility to release the license, the license server will automatically release any license after 90 days of inactivity. Customers are prohibited from using the “udadmin” utility to release all licenses, also known as “cache clearing.”

What is the license overdraft feature?

The Citrix Virtual Desktop (formerly XenDesktop) license overdraft feature is specific to user/device license model deployments ONLY and allows a limited number of additional user licenses to be provided to support temporary spikes in demand. Любые лицензии с превышением необходимо приобретать в течение 30 дней с момента первого использования. Компания Citrix оставляет за собой право удалять любую возможность превышения в новых выпусках продуктов.

How do I get overdraft licenses?

Citrix Virtual Desktop User/Device (formerly XenDesktop) customers will automatically receive 10% Citrix Virtual Desktop overdraft licenses when they allocate their Citrix Virtual Desktop User/Device licenses after purchase. Overdraft licenses are available for use when all licenses are allocated. Overdraft usage is reported within Studio.

How can I identify license overdraft?

The license overdraft count will be displayed in a separate column within the License Administration Console. Please note the installed column will display both the purchased license total plus the associated overdraft total. Overdraft usage is also visible in Studio.

What happens when a license is consumed from the overdraft feature?

A license is assigned from your installed licenses to enable access to your Citrix Virtual Desktop (formerly XenDesktop) environment. This overdraft license provides the same level of access and functionality as your other edition specific licenses.

How do I license my disaster recovery site?

The same licenses that are provided for your production environment can be used to support your disaster recovery environment. This requires your disaster recovery environment to be configured and managed independently of your production environment. Please note the license server in your disaster recovery environment must have an identical hostname to the license server in your production environment. At no time does Citrix allow customers’ usage to exceed license entitlement.

Can both Production and Disaster Recovery servers run simultaneously?

No, disaster recovery servers should only be used when the production server is not in use or during disaster recovery testing.

Can you define the different configurations of Disaster Recovery sites?

Hot Site (Active/Active)

A second, active license server that mirrors the production license server in the quantity of licenses deployed.

Warm Site (Active/Warm)

A second license server with Citrix Licensing, but no license files are installed or available for use and no license files are being read by the license server. Alternatively, license files can be installed with services disabled.

Cold Site (Active/Passive)

A second, passive license server that mirrors the production license server, but is powered down unless there is a disaster or test scenario

Вы можете развернуть сетевые архитектуры, использующие аппаратное или программное обеспечение, для уменьшения числа «Пользователей» или «Устройств», осуществляющих непосредственный доступ к сервису или серверному программному обеспечению продукта. Это называется мультиплексированием или пулингом. При этом количество лицензий, требуемых для доступа к сервису или серверному программному обеспечению или для их использования согласно любой модели лицензирования, не уменьшается. Лицензия требуется для каждого «Пользователя» или «Устройства», подключенного к клиентской части программного или аппаратного обеспечения мультиплексирования или пулинга. Вы должны приобрести и назначить лицензии для каждого «Пользователя» или «Устройства», осуществляющего доступ к экземплярам сервиса или серверного программного обеспечения прямо или косвенно, часто или редко, даже если авторизованный «Пользователь» или «Устройство» является автоматом. 

NetScaler license files are to be installed on the designated appliance (or virtual machine). License files are prohibited from being installed anywhere other than the designated appliance or virtual machine.

Что касается аудита в рамках условий лицензии конечного пользователя, превышение объема использования лицензии будет определяться на основе максимального использования лицензий, а счет будет выставляться по рекомендуемой компанией Citrix розничной цене, актуальной на тот момент времени, за лицензии и за техническую поддержку этих лицензий (или за период превышения объема использования либо за два года в зависимости от того, какой из периодов меньше). Кроме того, может взиматься плата за любые дополнительные результаты, а также за аудит. 

Что касается ваших покупок с целью обмена или модернизации продукта либо с целью реализации вами выпуска продукта с новыми лицензиями в отношении технической поддержки, вам разрешается в течение 90-дневного льготного периода использовать и новую, и старую лицензию продукта. Данный период начинается с момента вашей покупки с целью обмена или модернизации и с момента загрузки вами нового выпуска в рамках программы технической поддержки. Вы соглашаетесь уничтожить старые лицензии и не сохранять копии по истечении льготного периода. 


In order to receive Customer Success Services (CSS) benefits, customers must have active CSS for 100% of its licenses within one product line* and under a single ORG ID. This is known as the “All-in Rule.”

Partial CSS coverage within a product line* is not permitted. Для имеющихся у клиента лицензий, которые больше не используются, предусмотрен вариант их окончательной отмены с целью исключить данные таких лицензий из пула, для которого приобретается CSS. Лицензия переходит к новым или уже существующим организационным идентификационным номерам клиента (ORG ID) во избежание недопущения применения комплексного правила. Клиенту не разрешается расширять преимущества уровня CSS для любых лицензий без действующего соглашения CSS.

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Customers should only deploy the license keys for assets that are maintained on active support.

*Product line is defined as any license group (Virtual Desktop, Virtual App, Workspace, and Endpoint Management/ XenMobile and any edition of these) that is in production.

When customers upgrade from one edition to another within the same product line, they are no longer entitled to the previous editions. An upgrade is when moving from one edition to another and a trade-up is when a customer trades in an old standalone product for a new product and/or bundle. Please refer to the rules contained in the “Grace Period” section under the "On-premise product and license models" tab.

Customers are prohibited from using Proof of Concept (PoC) and/or trial licenses in a production environment or for multiple terms beyond the initial expiration of the PoC or trial licenses, unless approved in writing by Citrix.

If you have general license and renewal questions, please contact Customer Service.